At Oakra Dry Fruits, customer satisfaction is our top priority. We strive to deliver the finest quality products, but if you’re not entirely satisfied with your purchase, we’re here to help. Please review our return policy below:

1. Eligibility for Returns

You may request a return under the following conditions:

  • The product is damaged, defective, or incorrect upon delivery.
  • The return request is made within 7 days of receiving the product.
  • The product is unused, unopened, and in its original packaging.

Products that are opened, partially consumed, or not in their original condition are not eligible for return.

2. Non-Returnable Items

The following items are not eligible for return:

  • Products purchased during sales or special promotions.
  • Customized or personalized gift hampers.
  • Items damaged due to improper handling or storage by the customer.

3. Return Process

To initiate a return, please follow these steps:

  1. Contact our customer support team at info@okara.local or call us at +91 72196 42592/ +91 86578 21914 with your order details and reason for return.
  2. Our team will verify your request and guide you through the process.
  3. Pack the product securely in its original packaging and send it to the address provided by our team.

4. Refunds

  • Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
  • If approved, the refund will be credit within 7-10 business days and credited to your original payment method.
  • Refund processing timeframe: Within 24–48 hours after approval.
  • Shipping charges are non-refundable unless the return is due to our error (e.g., wrong or defective product).

5. Contact Us

For any questions or concerns regarding our return policy, feel free to reach out:

We are committed to ensuring a seamless and satisfying shopping experience. Thank you for choosing Oakra Dry Fruits!